LAISON Water (Group) Co., Ltd. ("we", "us", or "our") operates the AquaCyber mobile application (the "App"). We deeply understand the importance of personal information to you and will do our best to protect the security and reliability of your personal information.
Before using our products and services, please carefully read this policy, especially the terms marked in bold underline, to ensure that you fully understand and agree before starting to use. If you have any questions, opinions or suggestions about this policy, you can contact us at software@laisontech.com.
This privacy policy applies to the AquaCyber mobile application and all associated services provided by LAISON Water (Group) Co., Ltd. If you do not agree to any terms in this privacy policy, you should immediately stop accessing or using the relevant services.
Terms and Definitions
The App:
The AquaCyber mobile application developed and operated by LAISON Water (Group) Co., Ltd., available on Google Play and the Apple App Store.
Personal information:
Refers to various types of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific natural person or reflect the activities of a specific natural person.
Personal sensitive information:
Refers to personal information that, once leaked, illegally provided, or abused, may endanger personal and property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment. Including bank account numbers, payment information, precise location data, and personal information of children under 14 years old.
Service Data:
Data generated during your use of the App, including water meter readings, consumption records, transaction history, and Bluetooth communication data.
1. How We Collect and Use Your Personal Information
We only collect personal information that is necessary for providing our services. The following table details each type of data we collect, the purpose, and the corresponding App feature:
| Data Type | Specific Data Collected | Purpose | App Feature |
|---|---|---|---|
| Account Information | Email address, password (encrypted), nickname, profile avatar | Account registration, login, and identity verification | Registration & Login |
| Customer Binding | Water meter account number, customer name, meter ID | Bind water meters to your account for service management | Customer Management |
| Device & Bluetooth Data | Bluetooth device identifiers, meter readings, token data, freeze data | Communicate with smart water meters via BLE for data upload and retrieval | Bluetooth Meter Operations |
| Location Data | Approximate location (GPS/network-based) | Display nearby business halls on the map | Business Hall Map |
| Payment Information | Transaction amount, payment method, transaction reference ID | Process water credit purchases | Purchase & Payment |
| Usage Data | Daily/monthly water consumption records, billing history | Display consumption analytics and trade records | Usage Analysis & Trade History |
| Push Notification Token | Device push token (FCM/APNs) | Send service notifications, payment alerts, and system announcements | Notification Center |
| Device Information | Device model, OS version, app version, unique device identifier | Ensure app compatibility, diagnose issues, and improve performance | App Operation |
| Photos & Camera | Photos from gallery, camera captures | Set profile avatar | User Profile |
Note: We do NOT collect your full credit card number, CVV, or bank account credentials. Payment processing is handled entirely by our third-party payment providers (Paystack and Flutterwave) on their secure platforms.
2. How We Use Cookies and Similar Technologies
The App and our backend services use cookies and similar tracking technologies to improve your experience. Specifically:
Types of Cookies We Use:
| Category | Purpose | Duration |
|---|---|---|
| Essential Cookies | Authentication tokens and session management to keep you logged in | Session / 7 days |
| Functional Cookies | Store your language preference and UI settings locally on your device | Persistent (until cleared) |
| Analytics (Firebase) | Collect anonymous usage statistics to help us improve the App | Up to 14 months |
You can manage cookie preferences through your device settings. Disabling essential cookies may prevent you from logging in or using certain features of the App.
3. How We Share, Transfer, and Disclose Your Personal Information
We will not arbitrarily share, transfer, or disclose your personal information without your consent. However, to provide our services, we work with the following third-party service providers:
Third-Party Service Providers:
| Service Provider | Service Type | Data Shared | Purpose |
|---|---|---|---|
| Google Firebase | Push Notifications & Analytics | Device token, anonymous usage data, crash reports | Send push notifications; analyze app performance and crashes |
| Google Maps Platform | Map Services | Approximate location coordinates | Display nearby business halls on interactive maps |
| Paystack | Payment Processing | Transaction amount, email address, payment reference | Process water credit purchases securely |
| Flutterwave | Payment Processing | Transaction amount, email address, payment reference | Process water credit purchases securely (alternative payment channel) |
Data Protection: All third-party providers listed above are contractually obligated to process your data only for the specified purposes and in compliance with applicable data protection laws. They are not permitted to use your data for their own marketing purposes.
Legal Disclosure:
We may disclose your personal information if required by law, regulation, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4. How We Protect and Store Your Personal Information
Security Measures:
We implement industry-standard security measures to protect your personal information:
- Encryption in Transit: All data transmitted between the App and our servers is encrypted using TLS 1.2 or higher (HTTPS).
- Encryption at Rest: Passwords are hashed and salted; sensitive data is encrypted in our databases.
- Access Control: Your personal information is accessible only to authorized personnel on a need-to-know basis.
- Payment Security: Payment transactions are processed on PCI DSS-compliant platforms (Paystack / Flutterwave); we never store your full payment card details.
Data Storage Location and Retention:
Your personal information is stored on secure servers. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- Account data: Retained for the lifetime of your account, plus 30 days after deletion request.
- Transaction records: Retained for 7 years as required by financial regulations.
- Usage analytics: Aggregated and anonymized; individual records retained for up to 14 months.
- Push notification tokens: Deleted within 7 days of account deletion.
5. How You Manage Your Personal Information
You have the following rights regarding your personal information:
| Your Right | How to Exercise |
|---|---|
| Access & View | View your profile information in the App under "My Profile" section. |
| Correct & Update | Update your nickname and avatar directly in the App's profile settings. For other corrections, email software@laisontech.com. |
| Delete Account | Send a deletion request to software@laisontech.com from your registered email. We will process your request within 30 days and permanently delete your account and associated personal data. |
| Withdraw Consent | You can revoke push notification permissions in your device settings at any time. You can stop using the App and uninstall it to withdraw all consent. |
| Data Export | Email software@laisontech.com to request a copy of your personal data in a machine-readable format. |
| Opt Out of Marketing | We do not send marketing communications. All notifications are service-related (payment confirmations, system alerts). You can disable push notifications in your device settings. |
6. How We Handle the Personal Information of Minors
The App is designed for water utility account holders and is not directed at children under 14 years of age. We do not knowingly collect personal information from children under 14.
If we become aware that we have collected personal information from a child under 14 without parental consent, we will take steps to delete such information promptly. If you believe a child under 14 has provided us with personal information, please contact us at software@laisontech.com.
7. Notification and Revision
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
- We will update the "Update Date" and "Effective Date" at the top of this policy.
- For significant changes (e.g., new data collection purposes, new third-party sharing), we will notify you through an in-app notification or a prominent notice within the App before the changes take effect.
- Your continued use of the App after the effective date of the revised policy constitutes your acceptance of the changes.
We encourage you to review this privacy policy periodically for the latest information on our privacy practices.
8. Disclaimer
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law within 72 hours of becoming aware of the breach.
The App may contain links to third-party websites or services (e.g., payment provider pages). We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.
9. How to Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
For users in the European Economic Area (EEA), United Kingdom, or California: you have additional rights under the GDPR, UK GDPR, or CCPA respectively. Please contact us at the email above for more information about exercising these rights.
Data Safety Summary
The following summary is provided to help you understand our data practices at a glance, consistent with Google Play Data Safety and Apple App Store Privacy requirements:
Data We Collect
- Email & account info
- Water meter & usage data
- Approximate location
- Device & Bluetooth data
- Payment references (not card details)
- Push notification tokens
Data Shared with Third Parties
- Firebase: push tokens, anonymous analytics
- Google Maps: approximate location
- Paystack / Flutterwave: transaction data
Security Practices
- Data encrypted in transit (TLS 1.2+)
- Data encrypted at rest
- No financial info stored on our servers
Your Rights
- Access, correct, or delete your data
- Request data export
- Withdraw consent anytime
- Delete account via email request
Important Reminder
By using our products and services, you acknowledge that you have read, understood and agreed to the entire content of this privacy policy. We reserve the right to update and modify this policy in accordance with relevant laws and regulations and business changes. Please check this policy regularly for updates.